Phone Service - Voice Mail
This is no simple answering machine. Voice Mail allows subscribers to create a verbal message and then address and send that message to other subscribers. Voice mail captures all the nuances and subtle inflections of the human voice. Plus, voice mail lets subscribers simultaneously distribute one message to many people. The message can be delivered immediately or scheduled for delivery up to one year in the future.
Voice mail not only sends messages, but records and stores them as well. When subscribers are unavailable to answer their voice terminals, Call Answer will record their messages. This increases productivity by reducing lost or incomplete memo slips, garbled messages and unnecessarily long conversations. Callers do not need voice mail commands to use this feature, so they may call from touch-tone or rotary telephones. In addition, after-hours calls can be answered by voice mail providing the University with 24-hour phone coverage. Callers can optionally be instructed to press "0" to go to a live person or can transfer to another extension.
Additionally, information services are used whenever a large number of people want the same information. For example, the University can create a general interest message that callers can hear when they dial the information service. The message or messages might be the athletic schedule, the menu in the cafeteria, class schedule changes or the closing of school because of weather. More than one person may access the messages at the same time.
Finally, the Automated Attendant offers callers a menu of choices, selectable with a single touch-tone button, which will route the call to a preset extension or to another attendant within the department or office selected. Menus may be nested or invoked differently for day or night. Callers using rotary telephones will automatically be routed to a live person for call handling.
Students who would like to request voice mail service may do so by completing the Student Voice Mail Activation Form. Faculty and staff automatically receive voice mail service with their telephone service.
For instructions on how to use the Voice Mail system, please see the Audix user guides below. Both require that you have the Adobe Acrobat Reader plug-in, which can be downloaded for free from the Adobe Web site.
